Tiger Hotel in Columbia, Missouri, to refund consumers

7:00 PM, Sep 12, 2012   |    comments
Faurot Field/Memorial Stadium in Columbia, Missouri. (Photo by Jamie Squire/Getty Images)
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Columbia, MO (KSDK) -- The Tiger Hotel in downtown Columbia agreed to refund consumers following a rate mix-up, Attorney General Chris Koster says Wednesday.

Koster says his office has been receiving complaints about the hotel following the first football weekend at the University of Missouri.

Apparently consumers were booking rooms at the hotel for football weekends months in advance and at a lower rate, only to be recently contacted by the hotel and told to pay a higher rate or stay somewhere else.

This proved to be quite the headache for some people planning to stay at the hotel this past weekend for the Georgia vs. Missouri game, who were forced to either pay more money or had to scramble to find a different place to stay.

Koster says after contacting hotel management, they have agreed to provide refunds to consumers who already paid the higher price after reserving rooms at a lower price.

Koster also says the hotel will honor the price for consumers who booked at the lower rate and are planning to stay at the hotel on future football weekends.

Any consumers who booked a room at the Tiger Hotel for the lower rate and were unfairly charged additional funds should file a complaint with the Attorney Generals office. Complaints can be filed online at ago.mo.gov or by calling 800-392-8222.


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