(Photo by Justin Sullivan/Getty Images)
Ben Mutzabaugh, USA TODAY
A United Airlines flight from Baltimore to Denver was diverted and a family removed after parents complained about a violent PG-13 movie shown on the carrier's in-flight entertainment, The Atlantic reports.
The parents of the family - so far unidentified - say they could not shield their children from the "Alex Cross" movie because the in-flight entertainment on the United Airbus A320 was being shown to the entire aircraft on drop-down TV screens.
The parents say they asked attendants if anything could be done to shut off the screens in their area of the cabin, but were told that was not possible.
"We asked if the captain has the authority to address this issue, but received no response," the family says in a recount of their trip posted on the website of The Atlantic. "A few minutes later we asked for the captain's name (I failed to make note when he welcomed us on the PA system), and was told, by the purser, that we will have to ask him ourselves when we disembark."
The family claims it was polite and "collegial" in all of its interactions with United crew members.
About an hour later, the family says via its complaint in The Atlantic that the captain came over the PA system to announce that the flight was diverting to Chicago O'Hare for a "security concern."
"After landing, a Chicago police officer boarded the plane and, to our disbelief, approached us and asked that we collect our belongings, and follow her to disembark," the family says via The Atlantic. "The captain, apparently, felt that our complaint constituted grave danger to the aircraft, crew and the other passengers, and that this danger justified inconveniencing his crew."
United confirmed the incident to the Today in the Sky, saying in a statement:
"United flight 638 from Denver to Baltimore diverted to Chicago O'Hare after the crew reported a disturbance involving a passenger. The flight landed without incident and the customers were removed from the flight. We reaccommodated the customers on the next flight to Baltimore and have since conducted a full review of our inflight entertainment."